To book an appointment, please visit our Spark Studio page. While walk-ins are welcome, they are subject to availability. We recommend booking an appointment to ensure you can enjoy your Spark experience with plenty of time to select your favourite chain, have it custom fit, and avoid long wait times. If you’re interested in booking a Spark Studio party of over 4 people, please email us at sparkstudio@leahalexandra.com and we will do our best to accommodate your request.

If you cancel your appointment less than 24 hours before the scheduled time or fail to attend your appointment without notice, you will be subject to a cancellation fee of CAD 25.00 per person that will automatically be charged to your card on file. To avoid a penalty, please provide a cancellation notice at least 24 hours before your appointment. You can cancel or reschedule through your initial appointment confirmation email, by contacting us at sparkstudio@leahalexandra.com, or by texting or calling 604-771-5324 for Vancouver appointments or 647-995-5324 for Toronto appointments.

All our Spark items vary in price depending on the chain style and metal you choose. There isn't a service fee, all you will pay for is the chain and any additional add-ons, like charms and/or a clasp.

To view our prices, follow the link here.

Yes. The bracelet will still be custom-fit to your wrist just with a clasp attached if requested – that way you have the choice to remove it when you please.

Our one-year warranty covers the repair or replacement of any jewelry piece that is determined by our team to have a manufacturing defect. Please note that this does not include damage from normal wear, plating wear, tarnishing or items from the Spark Studio collection

If you're experiencing any issues with your item(s) kindly email our Customer Care team at info@leahalexandra.com with a photo of the damage, and proof of purchase so we can assist you with this. 

Due to the delicate nature of Herringbones, we are unable to replace the chain or repair kinks & tears that may occur with wear.

If your item has become damaged and needs to be repaired, kindly email our Customer Care team at info@leahalexandra.com with a photo of the damage, and proof of purchase so we can assist you with this.

If approved you will receive an email with a Return Authorization Number and instructions for shipping your repair. Repairs take 1-2 weeks to complete depending on the nature of the repair. We will return your repaired item to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships.

If the purchase falls outside of our one-year warranty there may be a fee for repairs. All repairs are subject to shipping charges.

During your appointment, we ensure your piece is fully welded together and there are no issues with the chain. Although, if pressure is applied to the chain or if it gets caught, the chain may stretch or break.

In the case that your chain comes off, kindly walk into one of our boutiques so we can re-weld it—no appointment is needed. We will inspect the chain before re-welding it and make sure there are no issues. Reattaching the chain is complimentary, however, if the integrity of the chain has been compromised or if it has overstretched then you may purchase a new chain at a discounted price.

If you don't live near a store, please email our Customer Care team at info@leahalexandra.com with a photo of the damage, and proof of purchase so we can assist you with a repair via mail.

Please note that our Spark Studio warranty is not valid on items that are beyond our recommended sizing. Additionally, we cannot offer complimentary replacements if the bracelet, anklet, ring or necklace was broken or lost through the fault of the owner.

If you purchased an item from an outside retailer and need it repaired, you must bring it to the original retailer where it was purchased. We are only responsible for pieces purchased directly from leahalexandra.com and Leah Alexandra Jewelry boutiques.

Yes! Skip the shipping fees by selecting local pickup at checkout. Orders can be picked up at either of the following locations:

• Vancouver Studio – W 7th Ave
• Toronto Studio – Shangri-La Hotel

Please note: Pickup is only available at these two locations due to inventory.

Orders placed before 9:30am PST are usually ready the same business day. Orders placed after the cut-off will be ready the next business day. You’ll receive an email once your order is ready.

Please bring your order confirmation email with your name and order number.

If someone else is picking up for you, email us in advance with their full name and order number.

We begin processing orders promptly at 9:30am PST on weekdays.

If you need to cancel or modify your order, please email info@leahalexandra.com  or call us at (604) 771-0645 before 9:30am PST on the same business day the order was placed or much sooner. We’re only able to make changes if we receive your request before the order is processed.

If your order has already shipped, you're welcome to request a return for eligible items by following our returns process.  

We do not offer refunds on the following:

• Made-to-order pieces, including all items from the Spark Collection
• Custom jewelry, including engraveable or personalized items
• Promotional or sale items marked as final sale
• Gift cards
• Items purchased through third-party retailers

In some cases, we may be able to offer an exchange for the above items at our discretion. If you have questions or would like to inquire about an exchange, please contact us at info@leahalexandra.com before sending your item back.

We appreciate your understanding as these items are crafted specifically for you.

If you've entered an incorrect shipping address, please email us right away at info@leahalexandra.com with your order number and the correct address.

We begin processing orders promptly at 9:30am PST on weekdays, so we can only make address changes if your request is received before your order begins processing. Once an order has been processed and dispatched, it is in the hands of the shipping carrier, and we are unable to make further changes.

Please note:

• We are not responsible for packages delayed, lost, or returned due to an incorrect address provided at checkout.
• If your order has already shipped, we recommend contacting the carrier directly to see if they can redirect the parcel.
• Orders returned to us due to an invalid or undeliverable address can be resent at your expense.
• Once a package has been marked as delivered to the address provided, Leah Alexandra is not liable for lost or stolen packages.

Not to worry! Occasionally, parcels are pre-scanned as "delivered" while still en route. In most cases, your order will arrive within 24 hours of the delivery scan.

In the meantime, here are a few things to check:

• If you live in an apartment, check with your concierge, building security, or community mailbox.
• Ask a neighbour in case the parcel was left with them while you were out.

If your package still hasn’t arrived after 24 hours, please reach out to us at info@leahalexandra.com. We’ll open an investigation with the shipping carrier to help locate your package. Please note that this process can take up to 10 business days.

Every order comes with a Leah Alexandra fabric pouch and jewelry box. Online orders are shipped in a branded box, and receipts are emailed separately, so you can ship directly to the gift recipient without any pricing included.

We don’t offer traditional gift wrapping, but your order will be beautifully packaged and ready to gift. You can add a complimentary handwritten gift message by leaving your note in the "order note" section before checkout.

In-store purchases are placed in a branded mini shopping bag with tissue paper, perfect for gifting in person.

We’re not able to accommodate custom designs at this time, but we’d love to keep you in the loop! Sign up for our mailing list to be the first to hear about new product launches, limited releases, and restocks.

Custom Ring Sizes-
If you don’t see your ring size listed, please contact our Customer Care team, we’re happy to help!
Please note: we’re only able to resize solid 14k gold rings.

While we don’t offer fully custom designs, many of our pieces are made in-house, which allows us to accommodate certain modifications. This may include switching a gold clasp to silver, even if alternate product photos aren’t available online.

If you’re interested in a specific metal option, minor adjustment, or sizing request, please contact our Customer Care team. We’ll be happy to confirm what’s possible for the piece you're considering!

Please contact our Customer Care team at info@leahalexandra.com and we will provide you with a code to purchase a single earring online. The price is half of the retail price, plus shipping.

We recommend going to your nearest jewelry store to get sized. If that’s not possible, click below!

download ring size sheet

We made you a template, click below!

download locket how to

Digital gift cards are manually fulfilled by our team and will be delivered to your inbox after being processed. Processing times take up to 1 business day.

Digital gift cards will be delivered by email, please enter the recipient's email or forward the email once you receive it.

Physical and Digital Gift Cards can be used online or at any Leah Alexandra boutique, including our Spark Studio.

There is no expiration date on your Gift Card.

Gift Cards are not replaceable if lost, stolen or damaged.

Yes. Please note all gift card purchases are final sale.

To qualify for the gift with purchase, your order must total $250 CAD/USD or more before tax.

No code is needed. The gift will be automatically added to your cart once your order qualifies.

Yes! Once your order reaches the $250 threshold (before tax), the gift will appear in your cart automatically.

Note: Discounts and promotional codes cannot be combined.

Yes. If your return is approved, the gift must be returned along with the rest of your order to receive a full refund.

There is a limit of one gift per qualifying order. If you place multiple separate qualifying orders, you'll receive one gift with each.