What are your hours?
We are open from 9am to 6pm, Pacific Standard Time.
Can I replace a lost earring?
Yes, the charge is half of the retail price, plus shipping. Please note that due to the nature of each stone being unique, it is recommended that you send us the lone earring so we can make the best match. We do not guarantee that materials will be available, but we will try our best to make a match for you.
Is your entire collection available online?
Our site includes a limited, but representative selection of our line. If you are unable to locate an item on leahalexandra.com, we are happy to assist you with a special order for any item in our collection, assuming availability of materials. We can also help you locate a retailer in your area that carries our line.
What is gold filled?
Gold fill is composed of a solid layer of 14 karat gold bonded with heat and pressure to brass. Strict regulations govern the process mandating the gold must make up a minimum 1/20 of the total weight of the piece. Gold-filled items are 50 to 100,000 times thicker than regular gold plating.
How should I store my jewelry?
When not being worn, always keep your jewelry away from light and air to prevent oxidation. The best way to do this is to keep them inside mini Ziploc bags inside your jewelry box. Never let your jewellery come into contact with cosmetics, body lotions, perfumes, or swimming pools. Turquoise and pearls are especially sensitive and extra precaution should be taken.
How should I care for my jewelry?
It is not advised to use any kind of jewelry cleaning solutions or cloths on gold plating, as this can change the color of the metal. We do not replate jewelry after the gold has worn off. The best way to prevent tarnishing and preserve the finish is to see above "how to store jewelry".
What is your repair policy?
We will repair any piece purchased through leahalexandra.com that has broken as a result of regular wear. Repair fees may apply and depend on the piece. Please email your name, telephone number, order id number and a description of the problem to email@example.com. We will respond with instructions on how to proceed. We may not be able to repair older styles due to unavailable components. For items purchased through retail boutiques, please return the damaged item to the store you originally purchased it from. They will be able to assist you with your repair.